welcome

Lorem ipsum dolor sit amet, consectetuer adipiscing elit aenean commodo

follow our awesomeness
  • No products in the cart.
back to top
  /  FAQ

FAQ

The Brand

Who are we ?

Created in the spring of 2016 by 2 friends, Pofineur is a French brand based in Paris. For more information, please visit our page “The Brand”.

Know-how and maintenance

What are the differences between the Men/Women articles currently available for purchase and the personalized ones ?

The articles available for Men/Women are already created, available for purchase, and stocked at Pofineur’s Parisian Showroom.

Personalized articles are specifically created when an order is received. These unique pieces require time to be created, and result in a longer delivery time.

Where does Pofineur’s leather come from ?

Selected with the greatest care, Pofineur’s leather comes from French and Italian tanneries.

How do I take care of my Pofineur ?

Instructions on how to take care of your Pofineur can be found on its label. We advise you to follow these instructions. If you cannot find the label, please contact us at: contact@pofineur.com. If you do not follow these instructions and your Pofineur is damaged, we will not be able to consider it as defective, and we will not be able to return or exchange it. When we advise to maintain it with a specialist only, the customer must address to a leather professional.

Choosing the right size

How to choose my size ?

On each article’s page you can find the size and measurements of the model as well as a size guide. We advise you to refer to that guide.

Can I come to or try articles at the Showroom ?

It is possible to come to the Parisian Showroom to try out the Pofineur collection by filling out the Contact Form found on the Showroom page.

Delivery times and shipping costs

Where does Pofineur ship to ?

Pofineur ships in mainland France as well as most of the world (see below).

What are the delivery times and shipping costs on pofineur.com ?

In mainland France, delivery takes 2 to 3 working days for articles bought from the Men/Women page (items already created).

For personalized articles (unique pieces), delivery is 28 working days. A little patience is required in order to receive a one-of-a-kind piece.

In mainland France, shipping is free with “Colissimo” (at home or at the post office) when you spend over 200 euros!

Shipping is 8 euros for all other orders less than 200 euros.

In Germany, Belgium, Luxembourg, Netherlands, Austria, Spain, Portugal, United Kingdom, Ireland, Italy, Denmark, Estonia, Hungary, Latvia, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden and Switzerland, shipping is 18 euros by “Colossimo”. Delivery takes 3 to 9 working days for articles bought from the Men/Women page, and 28 days for personalized articles.

In Bulgaria, Croatia, Cyprus, Finland, Greece, Iceland, Malta, Norway, Romania, shipping is 21 euros by “Colossimo”. Delivery takes 5 to 9 working days for articles bought from the Men/Women page, and 28 days for personalized articles.

In Guadeloupe, Martinique, Saint-Martin, Saint-Barthélemy, Réunion, Guyana, Mayotte, Saint-Pierre and Miquelon, shipping is 21 euros by “Colossimo”. Delivery takes 5 to 9 working days for articles bought from the Men/Women page, and 28 days for personalized articles.

For all other countries, please contact us at contact@pofineur.com

Returns and refunds

Can I return a Pofineur product ?

If your purchase is not suitable, you have a period of 14 days after receipt of your order to return your product by post or by coming to the Showroom.

The articles you wish to return need to be in their original packaging with their label/receipt. Returns are free in France.

We do not do exchanges, only returns. If you need a new size or color, simply reorder.

Only non-personalized products can be returned.

How do I return an article on pofineur.com ?

For each received article, you will also receive a return form.

For any other question, please contact us at contact@pofineur.com.

Orders and payment

How do I order?

Page “Men/Women”

  1. Choose a category, “Men” or “Women”
  2. Click on the photo of the article you are interested in
  3. Add the article of your choice to the cart by choosing your size and clicking on “Add to cart”
  4. When you wish to check-out, click on your cart on the top right of the page
  5. Create a client account and follow the instructions
  6. The checkout process will end and you will receive a confirmation email

 

“Personalize” Page

  1. Choose a category, “Men” or “Women”
  2. Click on the photo of the Pofineur style you are interested in
  3. Choose your size
  4. Choose the desired leather using the proposed color samples
  5. Choose the desired lining using the proposed samples.

Your Pofineur is done!

  1. Add your personalized article to your cart
  2. When you wish to check-out, click on your cart on the top right of the page
  3. Create a client account and follow the instructions
  4. The checkout process will end and you will receive a confirmation email
What methods of payment do we accept ?

You can pay for your purchases on the online store www.pofineur.com with the following payment methods: VISA / CARD BLUE / MASTER CARD / AMERICAN EXPRESS. For any other request, contact us at contact@pofineur.com

Is my payment secure on pofineur.com ?

100% secure payment methods All the payment and transaction systems are secure and approved with the highest security standards.

Contact us

How to contact us ?

By phone +33 1 71 20 58 13 (price of a local call from France, number not surcharged) from Monday to Friday from 9:00 to 19:00).

On Instagram: @pofineur

On Facebook: @pofineur

Email: contact@pofineur.com